Frequently asked questionsiStock_000026284436Small classroom 2

We tried to think of everything except maybe…why is the sky blue? If you can’t find it here please contact us and we will get back to you within 24 hours.

How do I register for a course?

  • Go to the course you are interested in on the ‘Health Courses’ page
  • Scroll to the bottom of the course information
  • Click on the button ‘click here to purchase this course.’ This will take you to the course homepage on the Udemy learning platform
  • Click ‘take this course’
  • Enter your name, email address and create a password (something you will remember)
  • Click ‘sign up
  • Click on ‘paypal’ to pay via your paypal account OR click on ‘credit card’ (to the left of paypal) to pay by credit card (a receipt will be emailed to you)
  • Complete all of the necessary payment information
  • Click ‘Start your lectures’

You will see a list of all of the lectures in the course. Start with the first lecture. After watching it click ‘next lecture’ and you will move to the following lecture in the course. Continue working your way through the course. At any time you can click ‘go to dashboard’ on the top right hand side of your screen to go back to the list of all the lectures in the course.

You can pause or stop at anytime and return to it later. When you want to go back into the course you can either login with your email and password on the main Udemy website, or you can go back to the EttyLearning website and re-enter the course through the course link at the bottom of the ‘Courses’ page. When you land on the main Udemy course site, click ‘login’ and enter your email address and password. You can then start watching from where you left off.

What is Udemy?

All our courses are offered online and hosted through a web-based learning platform called Udemy. Udemy is like a giant online library with courses from instructors all around the world.

I can’t remember my password, now what?

No problem. Go back to the ‘courses’ page on the EttyLearning website. Click on your course name then scroll to the bottom of the course information page. Click on ‘click here to purchase this course.’ This will take you to the course homepage. Click on ‘login’ and then select ‘forgot password’ and enter your email address. Your password will be emailed to you.

Are EttyLearning courses approved for continuing education credit hours?

If a course has been formally approved for continuing education credits by a specific regulatory body, then it will be listed on the course information page. Many professional associations and regulatory bodies do not have a list of approved courses, but leave it up to the member to choose which courses they take to meet their continuing education requirements. If you are unsure and want further clarification, please contact your regulatory body or professional association. You can also contact us if you need additional information on the course, instructor, content, etc.

How much do the courses cost?

The cost for each course is listed on the course information page. Occasionally there will be coupons available for a course. If there is one listed, please feel free to use it! You can purchase from anywhere in the world. Payment is processed via paypal which is a secure form for online payment. You can also pay by credit card online.

How do I get my receipt?

A receipt will be emailed to you after your payment has been processed. Make sure to keep this receipt.

Can I watch the course more than once?

Yes. You can watch it as many times as you like.

Can I pause or stop the course?

Yes. At any time, you can press the ‘pause’ button at the bottom of the video to pause the lesson. You can then come back to it later and continue by pressing ‘play.’ You can also log out of the course site at anytime and continue where you left off on another day.

Can I replay a video or section of the course?

Yes. After watching the entire course you can go back and pause, stop, skip forward, or go backward to replay slides/videos.

Are there handouts for the courses?

Many courses do have handouts. If there are handouts, they will be found in the section called ‘Reference Materials’ or ‘Handouts’. You can print or download them.

How long will I have access to the handouts?

You can download or print the handouts at anytime.

How long do I have to complete the course?

You have access to the course indefinitely. You can complete the course all at once or over several days or weeks if you like. You must complete the quiz and course evaluation to receive the completion certificate.

What is the passing grade for the quiz?

Courses that are designed for professional development/continuing education credit will have a quiz (and an evaluation form). If a course has a quiz it will be listed on the course information page. The passing grade is 70% (Don’t worry, you can re-take it as many times as you like). The quiz consists of 10 multiple choice questions. There is no time limit so you can take as long as you like to complete it. You must complete the quiz and the course evaluation to receive your continuing education certificate of completion.

How do I access the quiz?

For courses that have a quiz, it will be found under the section called ‘Quiz’ at the bottom of the list of video lectures within the course site. Take the quiz after you have completed watching all of the video lectures.

When do I receive my completion certificate?

After watching the course and completing any associated quizzes or course evaluations you can download or print your completion certificate directly from the udemy learning platform course site. If you are using a course for continuing education credits your professional association will require a more detailed certificate. Please email EttyLearning@gmail.com and we will email you a formal one suitable for your particular association.

What is the Course Evaluation and how do I fill it out?

The course evaluation is a feedback form for courses that are designed for continuing education credit. It allows you to provide suggestions and feedback on how we can improve the course. If a course has one, you can access it in the course site, at the bottom of the list of video lectures where it says ‘Course Evaluation’. The course evaluation will open up in a new window. To return to your course site after completing the evaluation form, simply go back to the original window you were in or log back in through the course site.

I lost my certificate. What do I do now?

You can log back into the course site at anytime and re-print or download your certificate. Note: If you are using a course for continuing education credits your professional association will require a more detailed certificate. Please email EttyLearning@gmail.com and we will email you a formal one suitable for your particular association.

What program/software do I need to run the course?

You do not need any special program or software to watch the course. All you need is a reliable internet connection.

The video lecture looks fuzzy on my screen – what can I do to fix this?

To ensure clear video and optimal viewing, please make sure you are watching it in ‘high definition’. When you hover your cursor over the video lecture, you will see a tiny icon (picture) at the bottom of the video lecture that says “HD.” Click on “HD” and make sure the quality setting is at 720p.

You can also view the video lectures in full screen by clicking on the four tiny arrows arranged in a square shape to the far right of the “HD” icon. When you hover your cursor over it, it will say “full screen.” This will make the video enlarge to show on your entire computer screen.

I can’t hear the course, what do I do?

Please adjust the volume on your computer and on any external speakers connected to your computer. You can also adjust the volume using the speaker icon that appears below the course video when you hover your cursor over the lecture. Some people prefer to listen with headphones as the sound quality is always best when listening with headphones or ear buds.

Can I watch the course on my ipad, smartphone, or tablet?

Yes. All our courses are mobile friendly so you can watch them from anywhere and on any mobile device as long as you have internet connection.

Can I suggest a speaker or topic?

Definitely!
We would love to hear from you. Drop us a line through the Contact us page or send an email to EttyLearning@gmail.com

How will I know when new courses are offered?

We will soon have an email newsletter that you can sign up for to hear all about our new and exciting course offerings. We won’t spam you or give away your email address and you can unsubscribe at any time. Any email that you receive will have a link at the bottom allowing you to unsubscribe.

If you have any other questions please feel free to contact us through the Contact us page. We’d love to hear from you! We will get back to you within 24 hours.

Happy Learning!

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