Frequently asked questionsiStock_000026284436Small classroom 2

We tried to think of everything except maybe…why is the sky blue? If you can’t find it here please contact us and we will get back to you within 24 hours.

How do I register for a course?

  • Go to the course you are interested in on the ‘Health Courses’ page
  • Scroll to the bottom of the course information
  • Click on the button ‘click here to purchase this course.’ This will take you to the course homepage on the Udemy learning platform
  • Click ‘take this course’
  • Enter your name, email address and create a password (something you will remember)
  • Click ‘sign up
  • Click on ‘paypal’ to pay via your paypal account OR click on ‘credit card’ (to the left of paypal) to pay by credit card (a receipt will be emailed to you)
  • Complete all of the necessary payment information
  • Click ‘Start your lectures’

You will see a list of all of the lectures in the course. Start with the first lecture. After watching it click ‘next lecture’ and you will move to the following lecture in the course. Continue working your way through the course. At any time you can click ‘go to dashboard’ on the top right hand side of your screen to go back to the list of all the lectures in the course.

You can pause or stop at anytime and return to it later. When you want to go back into the course you can either login with your email and password on the main Udemy website, or you can go back to the EttyLearning website and re-enter the course through the course link at the bottom of the ‘Courses’ page. When you land on the main Udemy course site, click ‘login’ and enter your email address and password. You can then start watching from where you left off.

What is Udemy?

All our courses are offered online and hosted through a web-based learning platform called Udemy. Udemy is like a giant online library with courses from instructors all around the world.

I can’t remember my password, now what?

No problem. Go back to the ‘courses’ page on the EttyLearning website. Click on your course name then scroll to the bottom of the course information page. Click on ‘click here to purchase this course.’ This will take you to the course homepage. Click on ‘login’ and then select ‘forgot password’ and enter your email address. Your password will be emailed to you.

How much do the courses cost?

The cost for each course is listed on the course information page. Occasionally there will be coupons available for a course. If there is one listed, please feel free to use it! You can purchase from anywhere in the world. Payment is processed via paypal which is a secure form for online payment. You can also pay by credit card online.

How do I get my receipt?

A receipt will be emailed to you from Udemy after your payment has been processed. Make sure to keep this receipt. Please contact Udemy about any receipt, payment, or invoicing issues. 

Can I watch the course more than once?

Yes. You can watch it as many times as you like.

Can I pause or stop the course?

Yes. At any time, you can press the ‘pause’ button at the bottom of the video to pause the lesson. You can then come back to it later and continue by pressing ‘play.’ You can also log out of the course site at anytime and continue where you left off on another day.

Can I replay a video or section of the course?

Yes. After watching the entire course you can go back and pause, stop, skip forward, or go backward to replay slides/videos.

How long do I have to complete the course?

You have access to the course indefinitely. You can complete the course all at once or over several days or weeks if you like.

What program/software do I need to run the course?

You do not need any special program or software to watch the course. All you need is a reliable internet connection.

The video lecture looks fuzzy on my screen – what can I do to fix this?

To ensure clear video and optimal viewing, please make sure you are watching it in ‘high definition’. When you hover your cursor over the video lecture, you will see a tiny icon (picture) at the bottom of the video lecture that says “HD.” Click on “HD” and make sure the quality setting is at 720p.

You can also view the video lectures in full screen by clicking on the four tiny arrows arranged in a square shape to the far right of the “HD” icon. When you hover your cursor over it, it will say “full screen.” This will make the video enlarge to show on your entire computer screen.

I can’t hear the course, what do I do?

Please adjust the volume on your computer and on any external speakers connected to your computer. You can also adjust the volume using the speaker icon that appears below the course video when you hover your cursor over the lecture. Some people prefer to listen with headphones as the sound quality is always best when listening with headphones or ear buds.

Can I watch the course on my ipad, smartphone, or tablet?

Yes. All our courses are mobile friendly so you can watch them from anywhere and on any mobile device as long as you have internet connection

How will I know when new courses are offered?

We will soon have an email newsletter that you can sign up for to hear all about our new and exciting course offerings. We won’t spam you or give away your email address and you can unsubscribe at any time. Any email that you receive will have a link at the bottom allowing you to unsubscribe.

If you have any other questions please feel free to contact us through the Contact us page. We’d love to hear from you! We will get back to you within 3 business days.

Happy Learning!

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